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Pierre Marx
309
cti-simulator.js
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309
cti-simulator.js
Normal file
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// Module de simulation CTI (Computer Telephony Integration)
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// Ce module simule l'intégration téléphonique pour les tests
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class CTISimulator {
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constructor() {
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this.isRunning = false;
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this.autoCallInterval = null;
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this.callHistory = [];
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}
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// Démarrer la simulation automatique d'appels
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startAutoSimulation(intervalSeconds = 60) {
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if (this.isRunning) return;
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this.isRunning = true;
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console.log(`Simulation CTI démarrée - Appels toutes les ${intervalSeconds} secondes`);
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// Premier appel après 10 secondes
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setTimeout(() => {
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this.generateRandomCall();
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}, 10000);
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// Puis appels réguliers
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this.autoCallInterval = setInterval(() => {
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if (Math.random() > 0.3) { // 70% de chance d'avoir un appel
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this.generateRandomCall();
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}
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}, intervalSeconds * 1000);
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}
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// Arrêter la simulation
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stopAutoSimulation() {
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if (this.autoCallInterval) {
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clearInterval(this.autoCallInterval);
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this.autoCallInterval = null;
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}
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this.isRunning = false;
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console.log('Simulation CTI arrêtée');
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}
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// Générer un appel aléatoire
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async generateRandomCall() {
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const config = await ipcRenderer.invoke('get-config');
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const simulatedCalls = config.cti.appelSimules;
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if (!simulatedCalls || simulatedCalls.length === 0) return;
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// Sélectionner un appel au hasard
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const randomCall = simulatedCalls[Math.floor(Math.random() * simulatedCalls.length)];
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// Vérifier que l'agent a accès à ce centre
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const currentAgent = await ipcRenderer.invoke('get-current-agent');
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if (!currentAgent || !currentAgent.agent.centresAssignes.includes(randomCall.centreId)) {
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// Essayer avec un autre appel
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const validCalls = simulatedCalls.filter(call =>
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currentAgent.agent.centresAssignes.includes(call.centreId)
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);
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if (validCalls.length > 0) {
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const validCall = validCalls[Math.floor(Math.random() * validCalls.length)];
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this.triggerIncomingCall(validCall);
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}
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} else {
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this.triggerIncomingCall(randomCall);
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}
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}
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// Déclencher un appel entrant
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triggerIncomingCall(callData) {
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console.log('Appel entrant simulé:', callData);
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// Ajouter des métadonnées
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const enrichedCall = {
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...callData,
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id: this.generateCallId(),
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timestamp: new Date().toISOString(),
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duration: 0,
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status: 'ringing'
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};
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// Ajouter à l'historique
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this.callHistory.push(enrichedCall);
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// Déclencher l'événement
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ipcRenderer.invoke('simulate-call', enrichedCall);
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}
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// Générer un ID unique pour l'appel
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generateCallId() {
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return `CALL-${Date.now()}-${Math.random().toString(36).substr(2, 9)}`;
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}
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// Obtenir les statistiques des appels
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getCallStats() {
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const now = new Date();
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const todayStart = new Date(now.setHours(0, 0, 0, 0));
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const todayCalls = this.callHistory.filter(call =>
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new Date(call.timestamp) >= todayStart
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);
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return {
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total: this.callHistory.length,
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today: todayCalls.length,
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answered: todayCalls.filter(c => c.status === 'answered').length,
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missed: todayCalls.filter(c => c.status === 'missed').length,
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average_duration: this.calculateAverageDuration(todayCalls)
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};
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}
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// Calculer la durée moyenne des appels
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calculateAverageDuration(calls) {
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const answered = calls.filter(c => c.duration > 0);
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if (answered.length === 0) return 0;
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const total = answered.reduce((sum, call) => sum + call.duration, 0);
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return Math.round(total / answered.length);
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}
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// Simuler différents scénarios d'appels
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simulateScenarios() {
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const scenarios = [
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{
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name: 'Appel urgent',
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setup: () => {
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this.triggerIncomingCall({
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numero: '+33699887766',
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nom: 'URGENT - Marie LAMBERT',
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centreId: 'centre1',
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priority: 'high',
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motif: 'Consultation urgente cardiologie'
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});
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}
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},
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{
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name: 'Patient régulier',
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setup: () => {
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this.triggerIncomingCall({
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numero: '+33612345678',
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nom: 'Jean DUPUIS (Patient régulier)',
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centreId: 'centre2',
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priority: 'normal',
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motif: 'Suivi mensuel',
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lastVisit: '2024-11-15'
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});
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}
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},
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{
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name: 'Nouveau patient',
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setup: () => {
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this.triggerIncomingCall({
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numero: '+33755443322',
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nom: 'Sophie MARTIN',
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centreId: 'centre3',
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priority: 'normal',
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motif: 'Première consultation',
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isNew: true
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});
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}
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},
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{
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name: 'Appel pour résultats',
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setup: () => {
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this.triggerIncomingCall({
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numero: '+33688776655',
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nom: 'Paul BERNARD',
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centreId: 'centre4',
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priority: 'low',
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motif: 'Demande résultats radiologie',
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examDate: '2024-12-20'
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});
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}
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}
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];
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return scenarios;
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}
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// Interface de test pour le développement
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showTestPanel() {
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const testPanel = document.createElement('div');
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testPanel.id = 'cti-test-panel';
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testPanel.className = 'cti-test-panel';
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testPanel.innerHTML = `
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<h3>Panneau de test CTI</h3>
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<div class="test-controls">
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<button onclick="ctiSimulator.generateRandomCall()">Appel aléatoire</button>
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<button onclick="ctiSimulator.startAutoSimulation(30)">Démarrer auto (30s)</button>
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<button onclick="ctiSimulator.stopAutoSimulation()">Arrêter auto</button>
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</div>
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<div class="test-scenarios">
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<h4>Scénarios</h4>
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${this.simulateScenarios().map(s =>
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`<button onclick="ctiSimulator.runScenario('${s.name}')">${s.name}</button>`
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).join('')}
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</div>
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<div class="test-stats">
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<h4>Statistiques</h4>
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<div id="cti-stats"></div>
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</div>
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`;
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// Ajouter les styles
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if (!document.getElementById('cti-test-styles')) {
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const styles = document.createElement('style');
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styles.id = 'cti-test-styles';
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styles.innerHTML = `
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.cti-test-panel {
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position: fixed;
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right: 20px;
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bottom: 20px;
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width: 300px;
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background: white;
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border: 1px solid #ddd;
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border-radius: 8px;
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padding: 15px;
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box-shadow: 0 4px 12px rgba(0,0,0,0.15);
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z-index: 9999;
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}
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.cti-test-panel h3 {
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margin-bottom: 10px;
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color: #333;
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font-size: 16px;
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}
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.cti-test-panel h4 {
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margin: 10px 0 5px 0;
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color: #666;
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font-size: 14px;
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}
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.test-controls button,
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.test-scenarios button {
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margin: 5px;
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padding: 5px 10px;
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background: #667eea;
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color: white;
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border: none;
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border-radius: 4px;
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cursor: pointer;
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font-size: 12px;
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}
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.test-controls button:hover,
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.test-scenarios button:hover {
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background: #5a6fd8;
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}
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#cti-stats {
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font-size: 12px;
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color: #666;
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}
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`;
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document.head.appendChild(styles);
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}
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document.body.appendChild(testPanel);
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this.updateStats();
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}
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// Exécuter un scénario
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runScenario(name) {
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const scenario = this.simulateScenarios().find(s => s.name === name);
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if (scenario) {
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scenario.setup();
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}
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}
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// Mettre à jour les statistiques
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updateStats() {
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const stats = this.getCallStats();
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const statsDiv = document.getElementById('cti-stats');
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if (statsDiv) {
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statsDiv.innerHTML = `
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<div>Total: ${stats.total} appels</div>
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<div>Aujourd'hui: ${stats.today}</div>
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<div>Répondus: ${stats.answered}</div>
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<div>Manqués: ${stats.missed}</div>
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<div>Durée moy: ${stats.average_duration}s</div>
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`;
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}
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}
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}
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// Créer une instance globale
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const ctiSimulator = new CTISimulator();
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// Exposer pour les tests en développement
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if (process.env.NODE_ENV === 'development') {
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window.ctiSimulator = ctiSimulator;
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// Afficher le panneau de test après connexion
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document.addEventListener('DOMContentLoaded', () => {
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setTimeout(() => {
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const mainPage = document.getElementById('mainPage');
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if (mainPage && mainPage.classList.contains('active')) {
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ctiSimulator.showTestPanel();
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}
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}, 2000);
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});
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}
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// Démarrer la simulation automatique après connexion (optionnel)
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ipcRenderer.on('agent-logged-in', () => {
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// Démarrer la simulation après 5 secondes
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setTimeout(() => {
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ctiSimulator.startAutoSimulation(90); // Un appel toutes les 90 secondes
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}, 5000);
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});
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// Arrêter la simulation à la déconnexion
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ipcRenderer.on('agent-logged-out', () => {
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ctiSimulator.stopAutoSimulation();
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});
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